Refund policy

Return & Refund Policy

Updated at 2025

At CATSA Essentials, we specialize in consumable and perishable goods. For this reason, all sales are final. We do not accept returns, refunds, or exchanges under any circumstances, unless the item arrives defective or damaged.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@catsa.us with your order number and clear photos of the issue. We will evaluate the situation and, if applicable, arrange a replacement or issue a store credit.

No Returns or Refunds

Due to the nature of the products we sell—including, but not limited to, consumable and expirable goods—we cannot accept returns or process refunds, even if the item is unused or unopened. This includes:

• Food and beverage products

• Supplements or vitamins

• Personal care items

• Any product with an expiration date

Please make sure to read all product details carefully before placing your order.

Questions?

For any questions regarding your order, feel free to contact us at info@catsa.us.